Terms built on clarity.

These Terms of Service govern access to and use of Zentro’s website, applications and related services. By creating an account, accepting an order or subscription, or using the service, you agree to these terms on behalf of yourself and, where applicable, your organization.

If a separate written agreement with Zentro applies, that agreement will control to the extent of a conflict.

You must provide accurate account information and keep credentials secure. You are responsible for activity performed through your organization’s accounts and for ensuring that users are authorized to access the workspace.

• Do not share credentials in a way that bypasses assigned access controls.
• Promptly update account and contact information when it changes.
• Notify Zentro if you suspect unauthorized access or misuse.

Zentro grants customers a limited, non-exclusive right to use the service during an active subscription or agreed service period for lawful internal business purposes.

• Do not interfere with, overload or attempt to bypass the security of the service.
• Do not use Zentro to violate law, infringe rights or distribute harmful content.
• Do not reverse engineer or resell the service except where expressly authorized in writing.
• Do not use another organization’s information without authorization.

Customers retain their rights in information submitted to their Zentro workspace. You authorize Zentro to host, process, transmit and display that information as reasonably necessary to provide and support the service.

You are responsible for the accuracy, legality and quality of customer data, including obtaining any permissions required to process personal information in your workspace.

Paid features, subscription periods, pricing and payment terms are described in the applicable plan, order or commercial agreement. Unless stated otherwise, fees are due as agreed and may exclude applicable taxes.

Zentro will provide reasonable notice of material pricing changes where practicable. Failure to pay amounts when due may result in restricted or suspended access after appropriate notice.

We work to keep Zentro dependable, but uninterrupted or error-free operation cannot be guaranteed. Maintenance, security events, internet conditions or third-party services may occasionally affect availability.

We may improve, modify or discontinue features. Where a change materially affects paid service, we will use reasonable efforts to provide notice.

Support is provided through the channels and service levels available for the customer’s plan or agreement. Zentro may interoperate with payment providers, communications tools or other third-party services. Those providers may have separate terms and policies, and Zentro does not control their independent services.

You may stop using Zentro or end a subscription according to the applicable plan or agreement. Zentro may suspend or terminate access where reasonably necessary for security, non-payment, material breach, unlawful use or protection of the service and its users.

After termination, access to the workspace may end. Customers should arrange any required export before termination. Data may be retained or deleted according to the Privacy Policy, applicable agreement and legal obligations.

Zentro is provided subject to the commitments expressly stated in an applicable agreement. To the extent permitted by law, implied warranties are excluded and neither party will be liable for indirect, incidental or consequential losses.

Any specific liability limits, service credits or warranties agreed in writing will apply. Nothing in these terms excludes liability that cannot lawfully be limited.

These terms are governed by the laws applicable to Zentro’s contracting entity, subject to any mandatory rights or jurisdiction stated in a separate agreement. The parties should first try to resolve concerns in good faith.

We may update these terms to reflect service, legal or operational changes. Material updates will be communicated through an appropriate channel. Questions may be sent to info@zentrobm.rw.